Booking & Cancellation Policy
Thank-you for your ongoing support. Without you, there is no us!
Here at Pretty Kitty, keeping on time is important to us. Scheduling appointments makes our business run smoothly. Lateness, No-shows and last minute cancellations enormously disadvantage our business and other clients that are wanting to book an appointment. At Pretty Kitty we make bookings every 20 minutes. We run on a strict time schedule, so the next client does not have to wait around unnecessarily, so please arrive 5-10 minutes early to be on time for your appt. We will not be taking through late clients and your prepaid appointment will be lost. When you are late to your appointment, we then run late, which is unfair to clients that are on time. Our staffs time has been allocated for you and only you. As we are a by appointment only salon we cannot fill these appointments last minute.
*We require 3 days notice for all cancellations. Three days before your appointment, a reminder text will be sent to you so you can confirm with a "YES" or "NO". If you confirm, and then decide to cancel/reschedule or simply don’t show, you lose that prepaid appt. Once bookings are prepaid we do not offer refunds if you change of mind.
Once again Thank-you for supporting us & thank you for your consideration towards Pretty Kitty and our clients.
We look forward to seeing you soon! xxx
No Children Policy
As a private suite and we have a lot of glass and breakables that is not safe for children. We ask that you don’t bring children with you when you visit Pretty Kitty, as we cannot be responsible for watching them during your appointment.